Grant County
Grant County
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12/12 Star12 SkillPath Webinar: How to Remain Cool and Collected

Location:  Grant County Board Room
Time:  1 p.m. to 2 p.m.
Registration:  Not Required

How to Remain Cool and Collected in Challenging Conversations 

  • Approaching difficult conversations with honesty and the proper mindset

  • 5 simple strategies for keeping your cool

  • Emotional triggers that can cause a blowup

  • Coming across as resolute and determined without aggression

  • The keys to avoiding a combative mentality, even when others are being confrontational

  • Recognizing when you’re about to lose control of your emotions and need to pull back

  • What to do when you do lose control—steps to repair the damage


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