Grant County
Grant County
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4/20 SkillPath Webinar: Telephone Skills for Administrative and

Location:  Grant County Board Room

Time:  1 p.m. to 2 p.m.

Registration:  Not Required

Telephone Skills for Administrative and Front-Desk Professionals

  • Essential words and phrases that make a caller feel welcomed and give a great impression of your company
  • Tips for dealing with a high volume of calls—and how to diplomatically place people on hold
  • Simple guidelines for handling and disarming difficult people, whether they’re rude, angry, or upset
  • Making sure you’re understood; great vocal techniques and speech pacing tips
  • Tricks to taking a message or transferring a call
  • Simple phone etiquette tips—and why it matters so much


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